Shipping policy

At Heina, we are committed to providing a smooth and reliable delivery experience for our customers.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

During busy periods, holidays, or special promotions, processing times may take slightly longer.

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

United States: 3–6 business days
International orders: Delivery times may vary depending on destination, customs, and local carriers.

Please note that delivery estimates are not guaranteed and may be affected by factors outside of our control.

Shipping fees are calculated and displayed at checkout before you complete your purchase.

Any available shipping promotions will be shown on our website.

Once your order has shipped, you will receive tracking information when available.

You can use the tracking details provided to monitor your shipment progress.

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided, please contact us as soon as possible. We cannot guarantee changes after an order has been processed.

Heina is not responsible for delays caused by:

If your package appears delayed or lost, please contact us and we will assist you in reviewing the situation.

If your order arrives damaged, please contact us within 7 days of delivery with your order information and photos of the package and item.

Heina
Email: AnitaHeino@outlook.com

Address:
18 Sandhage Dr
Pearl River, NY 10905
United States