Refund policy
Return & Refund Policy
At Heina, customer satisfaction is important to us. We want you to enjoy your hobby and collectible purchases. If you have an issue with your order, please contact us and we will assist you.
Returns
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging, accessories, and any included materials.
- Proof of purchase may be required.
Certain items may not be eligible for return, including:
- Items that have been opened, used, or damaged after delivery.
- Products that are damaged due to customer handling.
- Items marked as final sale (if applicable).
Return Process
To request a return, please contact us at:
Email: AnitaHeino@outlook.com
Please include:
- Order number
- Product name
- Reason for return
- Photos (if the item arrived damaged or incorrect)
We will provide return instructions after reviewing your request.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can review the issue and help resolve it.
Shipping Costs
Original shipping fees are generally non-refundable unless the issue was caused by an error on our part or the item arrived damaged/incorrect.
Return shipping costs may be the responsibility of the customer unless otherwise agreed.
Contact Us
Heina
Email: AnitaHeino@outlook.com
Address:
18 Sandhage Dr
Pearl River, NY 10905
United States